UBET

University Business Event Tracking

[ALL CLEAR] UAssist (Remedy) Service is Restored on Monday, September 19th, 2016 at 9:10 a.m.

<strong>ALL CLEAR:</strong> UAssist functionality has been restored as of 9:10 a.m.<hr><strong style="font-family: arial, helvetica, sans-serif; font-size: 12px; line-height: normal;">Overview:</strong>&nbsp;The UAssist (Remedy) ticketing system was experiencing a service interruption.<br><br><strong style="font-family: arial, helvetica, sans-serif; font-size: 12px; line-height: normal;">Services Affected:</strong>&nbsp;UAssist ticketing system<br><br><strong style="font-family: arial, helvetica, sans-serif; font-size: 12px; line-height: normal;">Date and Time:</strong>&nbsp; Monday, September 19th, 2016 from 7:40 a.m. - 9:10 a.m.&nbsp;<br><br><strong style="font-family: arial, helvetica, sans-serif; font-size: 12px; line-height: normal;">Impact to Campus:</strong>&nbsp; Users were unable to create or modify tickets in the UAssist ticketing system.<br><br><strong style="font-family: arial, helvetica, sans-serif; font-size: 12px; line-height: normal;">Planned Operation:</strong>&nbsp;UITS technicians were able to implement a fix for the UAssist system. &nbsp;<br><br><strong style="font-family: arial, helvetica, sans-serif; font-size: 12px; line-height: normal;">Contact:</strong>&nbsp; If you have questions or concerns, please contact the 24/7 IT Support Center at 626.TECH (8324) or online at&nbsp;<a href="http://support.arizona.edu/" style="color: #00568a; text-decoration: none; font-family: arial, helvetica, sans-serif; font-size: 12px; font-style: italic; line-height: normal; background-image: url(&quot;/images/misc/dotted.gif&quot;); background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: 0% 100%; background-repeat: repeat-x;">http://support.arizona.edu</a>